Do you want to be a better leader?

So often clients say one of their goals is to be a better leader. I say "Great! How will you know when you're a better leader?" That is often met with either silence or a comment like "Hmmm. That's a great question."

What do leaders do, anyway? What does it mean to be a leader?

There are three things a leader MUST do.

1. Get in touch with the facts. See things as they are. Keep emotion out of it at this stage. Don't over-dramatize things or put on a set of...